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FAQ - Frequently Asked Questions Purchasing,
Payments, PayPal, Downloading to Computer, and E-Book Delivery:
I did not
receive an email with the link to download my e-book file. What
do I do?
My
download link expired. How do I get it reactivated?
I
bought the wrong e-book or e-book file format, or I wish to return the e-book.
What do I do?
I am being
asked for a password to save or open the e-book PDF file. What do I do?
My computer
crashed or I otherwise somehow lost the e-book file. Can I download
it again?
Is my order subject to sales tax? Downloading,
Opening,
Reading, and Transferring the E-Book File with a Computer or Tablet:
Where can I
download Adobe Reader so I can view and read the PDF file on my computer?
How does one transfer and view the PDF
e-book on an iPad / iPhone / iTouch?
How
do I read the EPUB file on my computer?
How does one transfer and view the EPUB e-book on an iPad / iPhone /
iTouch?
How does one read a PDF, EPUB, or MOBI e-book on a tablet device?
I
downloaded the PDF or EPUB directly to my Android tablet but the book will not
open. What do I do?
How
do I transfer the e-book to my Kindle?
There is an error when I try to transfer the PDF e-book to my Kindle. What do I do?
How
do I transfer a MOBI file to the Kindle app on my iPad?
There is an error when I try to transfer the PDF e-book to my Blackberry Playbook. What do I do?
There is an error when I try to transfer the EPUB e-book to my
Nexus 7 tablet. What do I do?
Updates
to the Guides and Alternate Versions
How can I be notified and receive updates to the e-books? Misc.
How do I obtain a refund if I am unsatisfied with the
guide?
How can I
become an affiliate and earn a commission for selling Full Stop e-books and
camera guides? Do
you offer user guides for advanced compact digital cameras? Answers: Purchasing,
Payments, PayPal, Downloading, and E-Book Delivery:
What forms of payment can I use? Is the PayPal or
Credit Card transaction secure? How do I receive my e-book file? PayPal, a leading electronic payment provider, and E-Junkie, a
leading e-commerce provider, work hand in hand to accept payment and deliver the
e-book files for all my e-books. All purchase transactions are securely
handled by PayPal. When the transaction is complete a download link
is immediately provided on-screen and sent via email, which can be clicked to instantly
download the e-book file via E-Junkie. PayPal is a
highly secure payment transaction processor, one of the leading providers of
this service on the Internet. Their security policies can be found on
their website www.PayPal.com If a credit card is
used to make the PayPal purchase, the charge may show up as either FS
E-Books or Full Stop E-Books.
I did not
receive an email with the link to download my e-book file. What
do I do?
Contact me
at: doug@dojoklo.com
My download link expired. How do I get it reactivated? 1. The name used
to purchase the book
I accidentally
made a purchase on this site, or someone made an unauthorized purchase in my
name through my credit card/ PayPal. What do I do?
I bought the
wrong e-book or e-book file format, or I wish to return the e-book. What do I
do?
My e-book file will not download, or started to download but it is stuck and not actually downloading. What
do I do?
I am being
asked for a password to save or open the e-book PDF file. What do I do? Download/ save
the PDF e-book file to your computer, then locate the PDF file that was just
downloaded - perhaps in a Downloads folder or on your Desktop, or
wherever you computer typically saves downloaded files. Be sure that you have
downloaded and saved the actual PDF file to your computer. If you
continue to have a problem, please contact me. Contact me
at: doug@dojoklo.com
My computer
crashed or I otherwise somehow lost the e-book file. Can I download
it again? 1. The name used
to purchase the book
Is my order subject to sales tax? This vendor is
registered with the Massachusetts Commissioner of Revenue to collect Sales/
Use Tax on Goods sold in Massachusetts. Please
inquire if you would like to see a copy of the valid Massachusetts Sales/ Use
Tax Registration Certificate. Opening,
Reading, and Transferring the E-Book File:
Where can I
download Adobe Reader so I can view and read the PDF file on my computer?
How does one transfer and view the PDF
e-book on an iPad / iPhone / iTouch? Also, be sure to download and save the
PDF e-book file directly to your computer's hard drive using the link provided when you purchased the
e-book, as a back up. If you are unable
to download and/ or open the PDF directly in the iPad/iPhone, then download
the PDF to your computer. Be sure to have
the latest version of iTunes installed on your computer and the latest version
of iBooks and/ or the Adobe Reader app on your iPad. Then, on
your computer, add the PDF file to the iTunes library (File > Add File To
Library. Or simply drag and drop the PDF file into the PDFs section
of Books on iTunes). Sync iTunes with your iPad by connecting the
iPad to your computer (or wirelessly): select the iPad on the left-hand side of your the
iTunes screen on your computer, then select the Books tab on the top
of the iTunes screen. Make sure that you are syncing all books or else that
the new PDF is selected, click Apply (if shown at the bottom of the screen)
and then click the Sync button at the bottom of the iTunes screen. You
will then find the book in iBooks on your iPad.
If you are still having issues syncing a PDF to the iPad: There are some
important settings and options that must be properly checked. Open iTunes on your computer and add the PDF file from your computer to your iTunes
library (choose File>Add File to Library, or else simply drag the
PDF into the PDFs section of Books). Select the PDF book name
or cover
in the iTunes library on your computer, choose File>Get Info (or right-click on the
PDF-book name or cover and select Get Info), and under the Options tab change the PDF’s
"Media Kind" to Book (or Book/Spoken
Word) if necessary. Click OK to close that window, then select your device (iPad,
iPhone) in the left sidebar of iTunes. Click on Books at the top
bar of the iTunes window. Make sure that
Sync Books has a check mark. Select All Books or manually
select the PDFs, books, etc. that you want to sync to your iPad. Click Apply
if it appears in the lower right corner of the iTunes window, then click Sync. This will put the PDF files on the iPad.
Please let me know if you have any issues with this process, as it may change
based on updates to iTunes.
If this method fails for any reason, there are several other options: You can open PDF documents, such as a PDF attached to an email, with iBooks. When you view a PDF email attachment, simply tap "Open in iBooks," located in the upper-right corner of the screen. iBooks will open and you'll be able to view your PDF using the iBooks app.
Method 3 Here are lists of
additional well regarded apps for reading PDF files on your iPad or iPhone: How does one transfer and view the
EPUB e-book on an iPad / iPhone / iTouch? Also, be sure to
sync your iPad with your computer and / or the iCloud so that you have a
back-up of the book. Since you have six download attempts, you can also then save the ePub e-book file directly to your computer's hard drive, using the
download link provided when you purchased the
e-book, as a back up. I will reactivate the download link, upon request, if it
expires. If you are unable
to download and/ or open the EPUB directly in the iPad/iPhone, then download
the EPUB to your computer. Be sure to have
the latest version of iTunes installed on your computer and the latest version
of iBooks app installed on your iPad. Then, on
your computer, add the EPUB file to the iTunes library (File > Add File To
Library.) Or you can drag and drop the EPUB file into the Books
section of iTunes: on the iTunes sidebar select your iPad, and under Device
or On My Device, select the Books
item. You should then be able to drag and drop the EPUB file to the list of
books shown in the main window to the right). Sync iTunes with
your iPad by connecting the
iPad to your computer (or wirelessly), select the iPad on the left-hand side of your the
iTunes screen on your computer, then select the Books tab on the top of the iTunes screen.
Make sure that you are syncing all books or else that the new EPUB is
selected, click Apply if it appears at the bottom of the iTunes screen,
and click the Sync button at the bottom of the iTunes screen. You will
then find the book in iBooks on your iPad.
Please let me know if you have any issues with this process, as it may change
based on updates to iTunes. How does one
read a PDF, EPUB, or MOBI e-book on a tablet device?
Transfer:
You may need to
first download the e-book file to your computer, and then transfer it to the
device. On an Android device, place the file in the reading app's appropriate epub,
books, content, or library folder, or in the tablet's main eBook /
eBooks folder - depending on the reading app you are using. With Overdrive
(and perhaps other reading apps), you will need to go into My Files on your Android
tablet (found by clicking the Apps icon),
locate the book, then select it and choose to open it in Overdrive or the reading app of your
choice. I downloaded the
PDF or EPUB directly to my Android tablet but the book will not open. What do I
do? How do I transfer
the e-book to my Kindle?
-Connect your Kindle to your computer via USB cable. After drivers are installed, you can see your Kindle device as a disk drive. There is an
error when I try to transfer the PDF e-book to my Kindle. What do I do? How do I transfer a MOBI file to the Kindle app on my
iPad? Connect your iPad to the PC or
Mac (by cable or wirelessly) and open iTunes (if it doesn't open automatically).
Open up your iPad in iTunes (along the left sidebar), click on the Apps tab at
top, scroll down to find Kindle, and click on it to display the Kindle Documents
box to the right. Click "Add" to add the MOBI file, or simply drag the
file into the box. If necessary, press the "Sync" button at the bottom of the
screen to sync the computer and iPad. There is an
error when I try to transfer the PDF e-book to my Blackberry Playbook. What do I do? There is an
error when I try to transfer the EPUB e-book to my Nexus 7 tablet. What do I do? Updates
to the Guides and Alternate Versions How can I be
notified and receive updates to the e-books? http://blog.dojoklo.com/ebooks/sign-up-for-full-stop-e-book-updates/ If you purchased the guide from Amazon, you may also wish to enable the Automatic Book Update feature, which is done in the Manage Your Kindle section of your account on the Amazon webpage. Follow Amazon’s instructions here: http://www.amazon.com/gp/help/customer/display.html?nodeId=200875610#autoupdate Also make sure that Annotations Backup is enabled on your Kindle device so that your notes and highlights are retained. This is done on your Kindle device itself, following Amazon’s instructions here: http://www.amazon.com/gp/help/customer/display.html?nodeId=200911660#backup If you purchased
from Apple iBooks, you should also be informed of an update to the book just as
you are with all other iPhone / iPad apps. I
would like an alternate version of the guide (PDF, EPUB, MOBI) in addition to the version I purchased. How do I obtain an alternate version? If you would like a
PDF, EPUB, or MOBI version, just get in touch with me and I will send you a link
for the alternate version. Misc. How
do I obtain a refund if I am unsatisfied with the guide? If you are
unhappy in any way, at any time, just let me know and I will provide a refund,
via PayPal.
How can I
become an affiliate and earn a commission for selling Full Stop e-books and
camera guides?
Do you offer user guides for advanced compact digital cameras? Doug can be contacted at doug@dojoklo.com Full
Stop Media, LLC offers digital photography related e-books about image making,
equipment, and the creative process. Doug
Klostermann is a travel, culture, and humanitarian photographer, and the author of
the bestselling Full Stop dSLR camera guides. He has photographed for
numerous organizations in Latin America and the United States, been recognized
by the United Nations Development Programme for his humanitarian photography,
and been published in magazines and books including Conde Nast Traveler,
Sherman's Travel, South American Explorer, and Viva Travel Guides.
Doug is a member of the National Press Photographers Association (NPPA) and is a
digital photography writer and instructor residing in Cambridge, MA. Learn more about photography
equipment and techniques on his blog Picturing Change at http://blog.dojoklo.com/.
His photos can be viewed on his website at www.dojoklo.com. If
you need a shopping cart and digital delivery service to sell your e-books or
digital products online, check out E-Junkie and use this promotion code for a
free two month trial: DJKPhoto
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