FAQ - Frequently Asked Questions

Is the PayPal or Credit Card transaction secure?  How do I receive my e-book file?
I did not receive an email with the link to download my e-book file.  What do I do?
My e-book file started to download but it is stuck and not actually downloading.  What do I do?
I am being asked for a password to save or open the e-book PDF file.  What do I do?
My computer crashed or I otherwise somehow lost the PDF e-book file.  Can I download it again?
Where can I download Adobe Reader so I can view and read the PDF file on my computer?
How does one transfer and view the PDF e-book on an iPad / iPhone / iTouch?
Is my order subject to sales tax?
How can I become an affiliate and earn a commission for selling Full Stop e-books and camera guides?

Is the PayPal or Credit Card transaction secure?  How do I receive my e-book file?
PayPal, a leading electronic payment provider, and E-Junkie, a leading e-commerce provider, work hand in hand to accept payment and deliver the e-book files for all my e-books.  All purchase transactions are securely handled by PayPal.  When the transaction is complete a download link is immediately provided on-screen and sent via email showing where the PDF e-book can be instantly downloaded via E-Junkie.  

PayPal is a highly secure payment transaction processor, one of the leading providers of this service on the Internet.  You can read about their Security and Protection policies here.

I did not receive an email with the link to download my e-book file.  What do I do?
Please check your email SPAM folder for the email containing the download link.  If it is not there, or if you accidentally entered the wrong email address and thus did not receive the download link, please contact me (email address just below) with your purchase information (which e-book purchased, the email address used, and the correct email address) and I will resend the link or send you the file directly.  I will typically respond within 24 hours, though usually much quicker.  After 18 months and thousands of flawless transactions, I have recently experienced 3 transactions that were not properly, automatically completed by PayPay and E Junkie.  If this happens, please contact me and I will send you the e-book file directly.  I am working with PayPal and E Junkie to resolve this.

My e-book file started to download but it is stuck and not actually downloading.  What do I do?
Occasionally a download gets stuck and the file doesn't download, probably due to an issue with a server somewhere.  Please email (email address just below) with your purchase information (which e-book purchased, the email address used) and I will send you the file directly to the same email address used for the purchase.  I will typically respond within 24 hours, though usually much quicker.  The few who have experienced this issue have had success with retrying the download a little later, or downloading from a different computer, or restarting the Internet connection.

I am being asked for a password to save or open the e-book PDF file.  What do I do?
There is no password required to save, open, or print the PDF file.  It is possible that you are accessing or trying to save or open a link or shortcut to the PDF file and not the actual PDF e-book file itself, or are trying to save the opened e-book file even though it is already located on your hard drive from when you initially downloaded and saved it.  

Download/ save the PDF e-book file to your computer, then locate the PDF file that was just downloaded - perhaps in a Downloads folder or on your Desktop, or wherever you computer typically saves downloaded files.  Be sure that you have downloaded and saved the actual PDF file to your computer.  If you continue to have a problem, please contact me.

Contact me at:  doug@dojoklo.com

My computer crashed or I otherwise somehow lost the PDF e-book file.  Can I download it again?
If you have lost your PDF e-book file for any reason, I can reactivate the download link and send it to you again.  Please email me with as much of the following information that you can:

1. Your name
2. The name of the e-book purchased
3. The date purchased
4. The email address used to originally purchase the e-book 

Where can I download Adobe Reader so I can view and read the PDF file on my computer?
Adobe Reader is a common software program that may already be on your computer.  If not, you can download the latest version for free from the Adobe website here:
http://get.adobe.com/reader/

How does one transfer and view the PDF e-book on an iPad / iPhone / iTouch?
First, be sure to download and save the PDF e-book file directly to your computer's hard drive using the link provided when you purchased the e-book. You can not download or save any files directly to an iPad or iPhone, as these devices do not have a file system like your computer does.

Method 1
You can email the PDF to yourself as an attachment, and then open it up on the iPad / iPhone and read it with iBooks. iBooks 1.1 has PDF support. 

Method 2
For a more permanent way to store the file to your device, you can add the PDF file to your iPad through iTunes following these instructions:
http://www.simplehelp.net/2010/06/22/how-to-add-pdf-files-to-read-in-ibooks-on-your-ipad-ipod-touch-or-iphone/

Method 3
There are also a variety of PDF reader apps you can use to transfer PDFs to the iPad and then read them, including the free Bluefire Reader for iPhone or Bluefire Reader for iPad app, or the inexpensive and highly regarded GoodReader for iPhone or GoodReader for iPad app.

Here are lists of additional well regarded apps for reading PDF files on your iPad or iPhone:
http://www.gilsmethod.com/apps-to-read-pdfs-on-your-ipad
http://www.labnol.org/software/ipad-pdf-reader-apps/13807/

Please let me know if you have any issues with this process.

Is my order subject to sales tax?
Items sold and shipped to destinations in the state of Massachusetts are subject to sales tax, which will be included in the sales amount at checkout.  For sales tax purposes, electronically delivered products including e-books are considered to be shipped to your credit card billing address.  

How can I become an affiliate and earn a commission for selling Full Stop e-books and camera guides?
Go to the affiliates page to learn more about becoming an affiliate and earning 25% commission for referring sales of Full Stop e-books from your blog or website:  http://www.dojoklo.com/Full_Stop/affiliates.htm

Doug can be contacted at doug@dojoklo.com

Full Stop.  good writing for better photography is the ebook publishing division of douglas j. klostermann photography.  Full Stop. offers digital photography related eBooks about image making, equipment, and the creative process.  All books are offered in PDF format for instant download.

Doug Klostermann is a travel, culture, and humanitarian photographer dedicated to documenting the work of international aid organizations. He has photographed for numerous organizations in Latin America and the United States, been recognized by the United Nations Development Programme for his humanitarian photography, and been published in magazines and books including Conde Nast Traveler, Sherman's Travel, South American Explorer, and Viva Travel Guides. Doug is a member of the National Press Photographers Association (NPPA) and is a digital photography writer and instructor residing in Cambridge, MA.  

Learn more about photography equipment and techniques on his blog Picturing Change at http://blog.dojoklo.com/.  His photos can be viewed on his website at www.dojoklo.com.

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